FAQ

Please review the answers to the questions we receive most often below. If you do not see an answer to your question, please send us an email detailing your issue. We will respond to you as quickly as possible, typically within 24 hours.

• Coupons
• Card
• Account
• General
• Mobile Device

Coupons

1. How do I save a coupon to my account?

   All you have to do is click “Save It” on the coupon and it will automatically be saved in your account. It will then be available for you to use the next time you shop.

2. How do I use a coupon?

   One a coupon has been saved to your account, just purchase the product, swipe your loyalty card at the register, and your savings will be deducted from your bill and printed on your receipt. There is no need to print anything.

3. Where can I see the coupons I have saved?

   You can see all the coupons you have saved in the My Coupons tab. In addition, in the Brand Coupon and Store Coupon tabs, any coupon you have saved will say “Saved” instead of “Save It.”

4. Do I need to print coupons?

   No. Our coupons are paperless and work automatically when you swipe your loyalty card at the register, so there is no need to print anything. However, for your convenience, you have the option of printing a shopping list which includes your coupons.

5. Is there a limit on the number of coupons I can save?

   No, there is no limit to the number of coupons you can save in your account.

6. How do I know the coupon has been used?

   Your savings will be itemized on your receipt. In addition, you can click on “Savings Last Visit” or the Savings Tab to see the coupons you have recently used.

7. Do coupons expire?

   Yes, expiration dates appear on each coupon.

8. How do I know when a coupon is going to expire?

   The expiration date is shown on every coupon on the Brand Coupon, Store Coupon, and My Coupon pages. In addition, as a reminder, we will send you an email if you have any coupons in your account that are about to expire.

9. Can coupons be doubled or tripled?

   Paperless coupons will be redeemed for face value only and will not be doubled or tripled.

10. How many times can a coupon be used?

    The number of times a coupon can be used is up to the manufacturer, but most coupons can be used once at only one retailer.

11. Are all products for which there are coupons available at all stores and locations?

    While the products for which we have offers are broadly available, some products may not be available at all stores.

12. How often will there be new coupons available?

    We are working with manufacturers all the time to add coupons, so check back often to see the available offers.

13. Can I use a paperless coupon and a paper coupon for the same item?

    Most manufacturers limit savings to one coupon per item purchased.

14. Can I delete coupons from my account?

    Yes. If you don’t want a coupon any more, just go to My Coupons and click “Delete” on that coupon.

15. What if I delete a coupon from My Coupons by mistake?

    If the coupon is still available from the manufacturer, you can re-save it from the Brand Coupon or Store Coupon pages.

16. Can I print out a shopping list with the products that have coupons?

    Yes. Just go to the Shopping List page to print a list of the coupons saved in your account. Remember though that coupons are redeemed automatically when you swipe your loyalty card at the register, so printing a shopping list is not necessary and is for your convenience only.

17. What do I do if a coupon didn’t work properly?

    Please send us an email with as much detail as possible, and we will work to resolve your issue.

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Card

1. How do I add a loyalty card to my account?

   Just click on My Account, then Add A Card in the “My Store Card” section, enter your loyalty card number, which is usually below the bar code on the back of the card. You can then swipe any of the cards that you have registered on your account at the register to use any of the coupons you have saved.

2. How do I remove a card from my account?

   Click on My Account, and then Remove in the “My Store Cards” section. Remember, however, that you need to have at least one card linked to your account in order to use the coupons you have saved.

3. What do I do if I lose my loyalty card?

   Contact your retailer to get a replacement. If the replacement card has the same number as the original, you don’t need to change anything on your account. If it has a different number, go to My Account, click Remove to delete the original card number and then Add A Card to add the new one.

4. What if I need to change the cards on my account?

   If you need to add a card, just click on My Account, then Add A Card in the “My Store Cards” section, enter your loyalty card number, which is usually below the bar code on the back of the card, and click Save. If you need to delete a card, click on My Account, and then Remove in the “My Store Cards” section

5. What happens if I delete all the cards on my account?

   You need to have at least one loyalty card linked to your account to be able to save or use coupons.

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Account

1. How do I sign up?

   You can sign up for an account by clicking here.

2. Is it free to have a paperless coupon account?

   Yes, there is no charge to create or use your account.

3. Can I have more than one user on my account?

   Yes. You can have as many users on your account as you would like. If you do have more than one user, each will be able to use any of the coupons in your account, as long as their loyalty card has been added to the account as well.

4. Can I link my card to more than one account?

   No. Each store loyalty card can only be used to use coupons from one account

5. Can I have more than one card per retailer on my account?

   Yes. To add a card, just click on My Account, then Add A Card in the “My Store Card” section, enter your loyalty card number, which is usually below the bar code on the back of the card, and click Save. You can then swipe any of the cards on your account at the register to use any of the coupons you have saved.

6. What happens if I change the zip code on my account?

   Because manufacturers define available offers by zip code, if you change your zip code, you will lose any of the coupons that have been saved in your account. You can then review and save any of the Brand Coupons or Store Coupons available in your new zip code.

7. How do I change my email address?

   After you log in, simply go to the My Account page, enter and confirm your new password in the appropriate fields, and click Save at the bottom of the page.

8. How do I change my password?

   After you log in, simply go to the My Account page, enter and confirm your new password in the appropriate fields, and click Save at the bottom of the page.

9. What do I do if I forgot my password?

   Please send us an email to request a password reset. This feature is also available on the Log In page.

10. What do I do if I forgot my user name?

    Please send us an email and provide the name on your account and we will send your user name to the email address on your account.

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General

1. Who Is Zavers?

   Zavers is a leader in providing paperless coupons and your retailer uses Zavers’ technology to make coupons available on the Internet and to allow you to use them at their stores. When you register for your retailer’s paperless coupon program, you are signing up for a Free Zavers account, which will make saving easy wherever you see the Zavers logo.

2. How do I give you ideas or feedback?

   Please send us an email to let us know how we can make the service better.

3. Does Zavers sell or share my personal information with other companies?

   No. We respect your privacy. Your personal information is used only to provide you with the best offers and information. If you would like, please review our Privacy Policy and Terms and Conditions.

4. What Are “Savings in Account?”

   “Savings in Account” is the total value of all the coupons you have saved. You can click this to see the coupons that are saved in your account.

5. What is “Savings Last Visit?”

   “Savings Last Visit” is the total value of the coupons you used on your last store visit. You can click this to see the coupons that were used.

6. What do I do if I’m having trouble using the system, including problems with the web site or if a coupon didn’t work properly?

   Please send us an email with as much detail as possible, and we will work to resolve your issue.

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Mobile Device

1. What services are available for use on my phone?

   Three mobile services are available to make it easier for you to save on the products you want.
   1. Mobile Web Site: With our mobile web site, you can view Brand Coupons and Store Coupons and save coupons to your account. In addition, you can view the coupons saved in your account in My Coupons. You can visit this site by entering m.zavers.com in your phone’s browser.
   2. Text Notification: We will send you notifications of new coupons and offers via text messaging.
   3. Short Code: Occasionally, manufacturers will put a six digit text messaging Short Code in their coupons either on the web or in printed materials. If you see a coupon you want this way, you can text the six digit code to 224466 and it will automatically be saved in your account and we will send you a confirmation text message.

2. What does it cost to use these mobile services?

   There is no charge from Zavers or your retailer, but normal text messaging and data usage charges from your cell phone carrier will apply.

3. What devices do your mobile services work with?

   The Text Notification and Short Code services work on any text-capable device. The Mobile Web Site works on any mobile web-capable device.

4. Do I have to register to use mobile services?

   If you would like to take advantage of the Short Code and Text Notification services, you will need to register your phone number and give us permission to send you text messages. You can do this within the Mobile Tab at My Account. You do not need to register to use the mobile version of our web site.

5. How do I access the mobile version of Brand Coupons and Store Coupons?

   Using your phone’s browser, go to m.zavers.com

6. How do I save coupons from my phone?

   Use your normal method of selecting and entering on your phone to click on the coupons you want. This method of selecting and entering will vary by phone, but once you save a coupon, it will be added to your account and visible on the My Coupons page, the same as if you saved it from your computer.

7. How do I use coupons that I saved from my phone?

   Coupons saved from your phone are used the same way as coupons saved on the Internet-just swipe your loyalty card at the register and your savings will automatically be deducted from your bill and printed on your receipt.

8. Do I need to download anything to my phone?

   Your phone needs to be text and mobile web capable to take advantage of our mobile services. If it is, you do not have to download anything to your phone.

9. How do I log in on my phone?

   To log in to the mobile version of our site at m.zavers.com, use the same email and account password that you use on your computer

10. Are the coupons on my phone the same as on my computer?

    Yes. The coupons available for saving and use are the same regardless of the way you access them.

11. Do I receive confirmation that coupons have been saved to my account?

    If you use the Text Notification or Short Code services, we will send you a confirmation text that coupons have been saved into your account. If you use the Mobile Web service, you can confirm that coupons have been saved in the My Coupons tab.

12. Is there a limit to the number of coupons I can save from my phone?

    No. You can save as many coupons as you want into your account from your phone or from the Internet.

13. What if I’m having trouble accessing the internet?

    You should contact your cell phone carrier’s service department for assistance.

14. What happens if I change my phone number?

    You need to register your new phone number, and carrier if applicable, in the Mobile tab under My Account.

15. What happens if I change my phone?

    You do not need to let us know if you change your phone but keep the same phone number and carrier.

16. What happens if I change my cell phone carrier?

    Please go to My Account and let us know who your new carrier is under the Mobile Tab.

17. How do I opt out of text or mobile services?

    Go to the Mobile Tab on the My Account tag to opt out of receiving messages and offers on your mobile phone.

18. Can I sign up for an account from my phone?

    No. At this time, the only way to sign up for an account is on the Internet on your computer. Once your account is established, you can access it on your phone.

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